Privacy Policy

Section 01

Information We Collect

We collect information necessary to provide our AI voice and automation services. This includes:

• Client Data: Your name, email, phone number, business address, and Employer Identification Number (EIN). This is strictly required for legal telecom registration (A2P 10DLC).
• Lead Data: Information provided by your CRM or lead sources, including lead names, phone numbers, and property criteria.
• Call Data: Audio recordings and text transcripts of conversations between our AI and your leads.
• Website and Ad Data: Information submitted through our website forms or Facebook lead form ads, including name, email, and phone number.

Section 02

How We Use Your Information

We use your data solely to operate, maintain, and provide the features of our service.

• Your EIN and Business Address are securely transmitted to telecom carriers for the sole purpose of legally registering your phone numbers to prevent them from being marked as spam.
• Lead data is processed through our proprietary AI engine to conduct conversational follow-up and book appointments on your behalf.
• Contact information collected through ads and forms is used to send service-related SMS messages and emails.

Section 03

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information or your leads' information. Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

We only share information with secure, enterprise-grade infrastructure providers necessary to run the service:

• Telnyx: For phone number provisioning, SMS delivery, secure voice routing, and telecom compliance.
• Cloud and AI Infrastructure Partners: For processing the conversational AI logic and securely routing data to your CRM and dashboards.

Our infrastructure partners are bound by strict enterprise data privacy agreements and are strictly prohibited from using your data or your leads' data to train public AI models.

Section 04

SMS and Messaging

By providing your phone number through our website, Facebook lead forms, or signup process, you consent to receive SMS messages from CloseEngine AI related to our service. Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchase.

• Reply STOP to opt out at any time.
• Reply HELP for assistance.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

Section 05

Call Recordings

By using our service, you acknowledge that calls made by CloseEngine AI on your behalf are recorded and transcribed for quality and reporting purposes.

You agree that you are solely responsible for ensuring these recordings comply with the laws of the states in which your leads reside, including Two-Party Consent laws.

Section 06

Your Data Rights

You retain ownership of all your lead data. You may request the deletion of your account and associated lead data at any time by contacting us directly.

Section 07

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be communicated via email. Continued use of the Service after changes constitutes acceptance of the updated policy.

Contact

Contact Us

If you have questions about this Privacy Policy, please contact us at support@closeengineai.com.